The Xcitme® LoveTime warranty
Thank you for your Xcitme® purchase! All our products, except Sym-B®, include a 2-year warranty from date of purchase against any mechanical or material defects. Please note the Sym-B® has a Lifetime warranty.
Only Sym-B® requires registration in order to qualify for the Lifetime warranty.
In order to receive a replacement for the product, please fill out the fields below and submit. Once you submit the form, you will receive a confirmation on the next page, which will also be e-mailed to you. Further instructions will follow in the confirmation. Your product will be replaced with the same item or better. When we receive the item, should the product be out of stock or discontinued, we will contact you to let you know what your options are for a replacement. If you have any questions prior to processing this warranty please submit your inquiry through the contact page. Please be advised that if you misplaced your packaging or receipt, you will still be able to receive a replacement upon returning your defective product. You may send the product without packaging in order to save on shipping costs.
Customers are responsible for shipping costs to manufacturer.
Please note: Residents outside of the US or Canada, are required to pay for shipping to and from our company. Please provide a return label when shipping the defective item to us.